Once payment is received, all orders will be shipped. Unless the buyer changes the destination address before shipping, most orders are delivered to your home or mailbox within 2-3 business days. Please note that delivery to remote areas can take up to 5 working days.
DHL, UPS, DPS, Deutsch Poste, NLPostman and Post NL Signed For First Class Delivery are all priority shipping options. Fully traceable No signature required on collection. We also transport heavy weights with our own delivery service.
Orders placed before 5 p.m. (Netherlands time – Amsterdam) from Monday to Saturday are shipped the same day (excluding public holidays). After 5 p.m. (local time in the Netherlands – Amsterdam) the orders will be shipped on the following working day. Tracking information will be emailed to you as soon as your package leaves home.
Express shipping is overnight
Standard shipping takes 3 business days.
All packages are discreet and secure. They come in boxes, envelopes, or vacuum-sealed bags.
If your order has not been delivered within 7 working days, please contact us and we will take care of it. Please include your order ID and tracking number when you message us.
RETURNS AND REPLACEMENT ITEMS.
If you receive the wrong item or a delivery that is not what you expected, please notify us so we can arrange an exchange. This will be processed once we have received and inspected the incorrect product. Due to the nature of the service, you are not entitled to a refund or return once your order has left our warehouse. Please remember that all sales are FINAL. You have the option to cancel or change your order from the time of purchase to the time of shipment. Any cancellation will incur a 10% fee.
GUARANTEED DELIVERY (TRACKED ORDERS ONLY)
If your order doesn’t arrive within 7 business days, you’re entitled to a free return (tracked orders only). However, should the product be confiscated by customs we will resend it as we strive to dispatch all orders with total discretion.
Please note that we DO NOT offer returns to the UK, Norway, Sweden, Finland or Denmark – due to the increased rate of customs seizures, order from these countries at your own risk. We offer interstate and international shipping that is SAFE-RELIABLE-SECURE, and we guarantee your order will clear customs in your country.
FOR COMPLICATED PRODUCTS RESTRICTED UNDER STATE LAWS.
All orders are double vacuum sealed and packaged face down so they cannot be detected by dogs or electronic snoopers. If your shipment does not arrive we can provide you with proof of postage and you will be compensated but we will not issue a refund unless it is our fault.
The order is wrapped in oily plastic, has no smell, is not penetrated by X-rays and cannot be detected even with the ION scanner. For bulk orders, we pack your product in a PlayStation or X-Box box and order camouflaged boxes so that the buyer receives it as if they received a newly purchased game.
We also send tailor-made packages (diplomatically sealed) that bypass all customs checks. Your order will be packed in small packages to avoid damage. Many concentrates such as B. Hashish, can be sent in a flat envelope.
Please notify us within 24 hours of delivery if anything is missing from the order. After 24 hours we can no longer accept notifications.
NB: Make sure there are no errors in your email address, your shipping address and your phone number. We don’t want orders to be shipped to the wrong addresses or to the wrong people. 100% risk-free and secure delivery to both home and PO Box addresses